Our clients

Our clients range from blue chip companies to small businesses. Here is a selection of current and recent client work.

Garlands Call Centres

Gray Associates has been retained since 2001 by Garlands Call Centres to provide marketing and PR services. This includes conducting a personal PR campaign for Chey Garland, one of the UK’s most successful business leaders, overseeing award entries and speaking engagements and general commercial/product PR for Garlands. Since November 2003, Michael Gray has acted as PR Director for the company.

Aspect Software

Gray Associates provides advertising, public relations, and media relations services to Aspect Software. Aspect Software Inc. is a unified communications and contact centre software and services specialist with over 35 years experience of delivering real business results across the enterprise and in the contact centre.

O2

Gray Associates has been working for O2 and Cellnet for over 15 years. For O2, we’ve written, designed and produced corporate literature and binder/presentation packs; created interactive multimedia presentations on CD ROM, written and produced printed and electronic newsletters, and written successful industry award nominations both in the UK and Ireland. Under O2’s previous Cellnet brand we produced brochures and customer magazines, including Talking Business and Connect, as well as writing covering letters, speeches and website copy.

VoIPinBusiness

Gray Associates created and operates the VoIPinBusiness.co.uk web site, an information centre and buyers guide resource for UK organisations looking to move to IP technologies for their voice and data needs. Gray Associates provides a broad range of business and marketing consultancy services in the VoIP industry through a network of consultants and experts.

Macfarlane Telesystems

Gray Associates has been retained to deliver a range of PR and marketing services to Macfarlane, a supplier of contact centre and speech-enabled IVR solutions, since 2004.

Ekinops

Gray Associates is retained by Ekinops to deliver public relations, media relations and article-writing services in the UK. Ekinops is a French-based provider of next generation dynamic multi-reach long-haul, regional, and metro transport aggregation solutions for service providers, MSOs, and enterprise networks.

Teamphone

Over the period 1999 to 2007, Gray Associates provided marketing and PR consultancy services to Teamphone, a European market leader in deploying next-generation voice solutions for Flexible Working, Business Continuity, Virtual Call Centre and Premium Customer Service.

Intel (Dialogic products)

Gray Associates handled marketing and public relations work for Intel (Dialogic products) for over 10 years. Our work has covered all aspects of public relations from strategic planning to the issuing of press releases, editing and writing technical/business focused monthly newsletters, setting up and attending interviews, producing photography, writing articles and case studies, writing and creating direct mail material and press adverts and buying media space across Europe. Most recently, we have worked on an advertising and public relations campaign to promote Intel telecom products in the UK and we are currently engaged in a pan European project to identify and exploit new market opportunities – especially in the Eastern European and Russian markets.

Network Rail

Gray Associates provides marketing and creative services to Network Rail’s Commercial Telecoms division. Work has included writing and producing ‘lifecycle’ charts and product inserts and creating an 8 minute animated presentation for showing on a plasma screen at exhibitions.

POST CTI

Gray Associates is engaged in a marketing and public relations capacity to raise awareness of the company and to promote its products to end user and reseller audiences in the UK and Northern Europe.

C3

Gray Associates has been employed on a retainer basis since 1990 to provide European marketing communications platform developer C3. This includes strategic marketing planning and corporate identity work, as well as all aspects of public relations work and advertising. C3 is an Aculab and Intel (Dialogic) partner.

Witness Systems

Gray Associates provided public relations services to Eyretel, a global provider of voice and data recording and analysis solutions for call centres, until the company was acquired by Witness Systems in 2003.

BT Mobile

Gray Associates was engaged by BT Mobile to produce two customer magazines, In Touch and Cellular Today, between the years 1988 and 1993. This involved writing articles and product information and commissioning other features, as well as editing, designing and printing both publications.

Earls Court Exhibition Centre

Gray Associates worked with the Earls Court venue and the Telecoms Users Association to put together a conference programme for a major new event entitled Business Comms Expo in 2002.

Cerebrus Solutions

Gray Associates provided an extensive range of marketing consultancy and public relations services to Cerebrus (previously Nortel Networks Fraud Solutions). These included writing industry articles on fraud for publications across Europe and Asia Pacific on network-based telecom fraud detection.

Martin Dawes Communications

Gray Associates wrote and produced a wide range of literature and direct marketing material, including customer magazine Data Solutions. Martin Dawes ceased trading in 2000 following a takeover. Gray Associates continued working for the new company, Lumina.

Interactive Intelligence

Gray Associates handled PR work in Europe for Interactive, a supplier of open, standards-based comms solutions for call centres, VolP, IVR and other business applications.

Network for Online Commerce (NOC)

Gray Associates worked with the NOC to revamp the conference programme for its World Telemedia show, focusing on profitable multi-channel opportunities on next generation networks for content owners, service providers and carriers.

Connaught

Gray Associates provided marketing consultancy to Connaught, a leading UK telecoms distributor, reseller and messaging bureau. This involved strategic marketing planning, corporate identity and web site development, direct mail and PR.

Elitium

Gray Associates was retained to provide PR consultancy services to Elitium, part of TCC Global, a provider of telebusiness consultancy. Elitium is a strategic software tool for analysing call volumes and for resource planning within contact centres.

Envox

Gray Associates was retained by Envox, a Swedish communications technology developer, to provide marketing consultancy in the UK.